Privacy Policy

1. Information We Collect

We collect information you provide directly to us, including:

Contact Information: Name, email address, phone number, and mailing address
Account Information: Login credentials for our mobile application
Device Data: Water quality readings, usage statistics, and system health data from your AIWP device
Payment Information: Credit card details and billing information (processed securely through third-party providers)
Communication Data: Messages sent through our contact forms or customer support

2. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our products and services
Process transactions and send related information
Send you technical notices, updates, and support messages
Respond to your comments, questions, and customer service requests
Monitor water quality and system performance
Provide personalized recommendations based on your usage patterns
Send promotional communications (with your consent)

3. Data From Your Device

When you use an AI WP + App system, your device transmits data including TDS levels, pH readings, water usage, cleaning cycles, and system health metrics. This data helps us provide real-time monitoring, usage analytics, and ensure optimal device performance. You can view and export this data through the mobile application.

4. Information Sharing

We do not sell your personal information. We may share your information with:

Service Providers: Companies that help us deliver our services (payment processing, cloud hosting, customer support)
Installation Partners: Authorized technicians who install and service your device
Legal Requirements: When required by law or to protect our rights

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information. All data transmission is encrypted using industry-standard SSL/TLS protocols. Device data is stored in secure cloud infrastructure with access controls and regular security audits.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. Device usage data is retained for up to 3 years to provide historical analytics. You can request deletion of your data at any time by contacting us.

7. Your Rights

You have the right to:

Access and receive a copy of your personal data
Correct inaccurate or incomplete data
Request deletion of your data
Object to processing of your data
Opt-out of marketing communications
Export your device data in a portable format

8. Cookies and Tracking

Our website uses cookies to enhance your browsing experience, analyze site traffic, and understand user preferences. You can control cookie preferences through your browser settings. Our mobile application does not use cookies but may collect device identifiers for analytics purposes.

9. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

For questions about this Privacy Policy or to exercise your rights, please contact us at m.sayed@aiwaterpurifiers.com or call +91 97029 68967.